Terms & Conditions

Timber Lodges

We are a small campsite, and our aim is to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.

Check in is from 3:30pm until 6:00pm (9pm Friday, high season only) and check out is at 10:00am. Early check in is available from 1:30pm. You can add this to your booking by emailing us. The cost is £25.00 and is subject to availability.

We pride ourselves on being approachable and friendly with high standards of customer service. If you have any issues with your accommodation during your stay, please let us know and we will do our best to resolve them. Please let us know of any damage, breakages, or maintenance issues that you come across. We are usually around on the site and there is someone in the office from 9am to 6pm each day.

Quiet hours are between 10:30pm and 7:00am. Music players/radios must be kept to a reasonable volume and switched off by 9:00pm. Please respect your fellow guests by keeping noise levels to a minimum after this time.

In the unlikely event that you are disturbed by people making too much noise, please call us on 07498212039 (24 hours).

We take our Health and Safety responsibilities very seriously and ask visitors to respect our safety rules and make themselves aware of the surroundings during daylight hours.

Children should be supervised by parents at all times.

Any accidents must be reported to reception as soon as is practically possible.

To look after our timber lodges, we ask our guests to not wear outdoor footwear inside.

Smoking is strictly prohibited in the timber lodges. If there is evidence of smoking this will result in you forfeiting your deposit.

We regret that we do not allow dogs in the lodges.

An inventory for each timber lodge is provided in the welcome pack and you should check this on arrival. Items that are missing, broken or damaged during your stay will need to be paid for. We will make a charge from your security deposit for all items not paid for prior to departure. Guests agree to inform us of any damage or loss however caused. Howgill Lodge reserves the right to enter your timber lodge for inspection at any time.

If your accommodation or outside equipment, including hot tub, is left in an unsatisfactory condition or damaged, you will be charged appropriate costs from your deposit. If the repair cost exceeds the £150 deposit you agree to pay the balance. We will provide an invoice which must be paid within 28 days.

Please leave your accommodation as you found it. Please wash, dry and put away all kitchen equipment and have a quick clean of the surfaces and a sweep around before you leave. In the kitchen you’ll find the required cleaning equipment. Unfortunately, guests who leave a mess will be charged a £25 additional cleaning fee.

1 bag of logs is included so that you can get the hot tub up to your preferred temperature and for use in the fire pit. Extra logs (£9) and kindling (£3) are provided at your accommodation and you only pay for what you use when you check out. Guests are not permitted to use their own wood or charcoal.

The fire pit supplied may not be moved for safety reasons. Only timber can be burnt in the fire pit. Doors on your timber lodge MUST be closed when you are using the fire pit to stop smoke entering.

To protect the woodland, it is strictly forbidden to collect and burn timber from it.

Open fires are not allowed. Please use the fire pit provided.

BBQ’s are permitted if raised off the ground. BBQ stands are available from reception for a £10 deposit. Please do not put BBQ’s on the wooden table, decking, hot tub or grass.

Please familiarise yourself with the location of the fire extinguisher, fire blanket and first aid kit.

Guests who use the hot tub must read the detailed instructions provided in the Welcome Pack before using it. The hot tub and lid can be easily damaged if used incorrectly. By using the hot tub, you agree to pay for any damage caused.

We do not allow visitors in the timber lodges even if part of your group is staying on the campsite. This helps to safeguard the comfort and security of all our guests.

If you or your group plan to book more than 2 timber lodges, please call us to discuss your requirements before making a booking. We may cancel group bookings without prior notice if you have not contacted us.

We do not accept responsibility for any damage, loss or injury to any member of your party, vehicle or possessions.

Please note we only have a very limited number of additional spaces for extra cars. Please let us know if you would like to bring an extra car before arriving on site so we can make sure we have capacity for this. Extra cars are charged at £10 per night.

Please observe the campsite speed limit, which is 5mph throughout the site.

There will be no refunds given for early departure for any reason whatsoever.

These rules are for the benefit of everyone and to ensure you have an amazing stay with us. Unfortunately, if you ignore them, you may be asked to leave, no refunds will be given, and you may lose your deposit.

In case of emergency, you can contact us on 07498212039 24 hours a day.

Camping

Camping Terms & Conditions

We are a relatively small campsite and want to keep it as somewhere people can come and enjoy the beautiful surroundings in a relaxing atmosphere.

We have tried to keep the campsite environment as true to nature as possible but as such there are inevitably some natural features where campers should take extra care including on the terraces, in the woodland and on the stone paths.

Campers should familiarise themselves with the site during daylight hours so that they know where the terraces, streams, steps, paths, woodland, boundaries and fencing are located.

Please familiarise yourself with the location of the fire extinguishers and water buckets which are located within the camping areas.

Parents must supervise their children at all times whilst on the site especially around the toilet blocks, shower block and wash up area.

We accept bookings from the following: families, couples, Duke of Edinburgh or similar groups.

Group bookings of 2 or more units, organised groups, family gatherings etc. must be approved by site management prior to booking. Please see below for more details on our group booking policy.

Our quiet time is from 10:30pm until 7:00am. Please always be considerate to other campers as we are a family campsite. All music must be turned off by 9:00pm and a night warden will patrol the site throughout the night. Unfortunately, if you do not adhere to the quiet time rules you may be asked to leave.

In the unlikely event that you are disturbed by people making too much noise, please call us on 07498212039 (24 hours).

Please observe the campsite speed limit, which is 5mph throughout the site.

We do not allow commercial vehicles, including vans on site. (campervans allowed).

Please note we only have a very limited number of additional spaces for extra cars (1 car is allowed per pitch). Please let us know if you would like to bring an extra car before arriving on site so we can make sure we have capacity for this. Extra cars are charged at £10 per night.

Campers should not attempt to climb any of the dry stone walls or fences around the site. Please do not pitch within 2 metres of the dry stone walls and please do not remove stones from them as this could make them unstable.

Please do not pitch under any overhanging tree branches in windy weather.

Please leave a minimum distance of 4 metres between yourselves and your neighbours when pitching your tent.

Obedient dogs are welcome. Dogs must be kept on a lead at all times and must not be left unattended. Please clean up immediately after your dog.

Open fires are not allowed, fire pits are available to hire from reception or you can use your own if it is raised off the ground. Fire pits are only suitable for outdoor use and should never be placed inside a tent or awning. Fire pits should be given adequate time to cool down (at least 4 hours) before attempting to move them.

BBQ’s are allowed if raised off the ground. You can borrow a BBQ stand from reception – £10 deposit required. Please do not put BBQ’s on the wooden picnic bench or grass.

IF YOU BURN THE GRASS OR PICNIC BENCH WITH A BBQ OR FIRE YOU WILL BE CHARGED £25.00 FOR ITS REPAIR.

Waste should be disposed of in the appropriate bins.

We do not accept responsibility for any damage, loss or injury to any member of your party, vehicle or possessions.

Any accidents must be reported to reception as soon as is practically possible.

Campers agree not to cause any damage during their stay. All damage must be paid for immediately.

There will be no refunds given for early departure for any reason whatsoever.

These rules are for the benefit of everyone and to ensure you have an amazing stay with us.

Unfortunately, if you ignore them, you may be asked to leave, and no refunds will be given.

In case of emergency, you can contact us on 07498212039 24 hours a day.

Group Booking policy

Group bookings of more than 2 units are allowed with prior arrangement only.
We do not allow single sex groups.
We do not allow hen or stag parties.
Group bookings made online, without prior agreement, may be cancelled.
Bookings made individually, which are associated with other guests onsite, will be subject to our Group Booking policy and terms.
If making a group booking on behalf of the group, you are confirming that all party members of your group will adhere to our terms & conditions.
Each unit within the group is required to pay a £50 pre-authorised security deposit. This is to ensure that each member of the group upholds our Campsite Rules and terms & conditions.
This is a holding deposit which will be requested 1 week before the arrival date and released following your departure. In the unlikely event that funds will need to be deducted, this will be discussed with you.
Each individual unit/pitch is required to check in at reception on arrival.

Fire pit hire

Place the fire pit on a stable level surface. The entire fire pit will become hot when lit.
Do not place the fire pit within 8 feet of any tent or awning or in any tent or awning.
Do not light the fire pit in windy conditions which could blow flames and embers towards combustible materials.
Children and animals should always be supervised when using the fire pit.
Do not attempt to move the fire pit once lit or within 4 hours of being extinguished.
Do not empty hot ash into the rubbish bins.
Do not dispose of ash from the fire pits on campsite pitches or in bushes, please return the used fire pit to reception where we will dispose of the ash.
Make sure you familiarise yourself with the fire extinguisher locations around the campsite fields. These are indicated on the site map that you will receive upon check in.

Cancellation Policy

Bookings cannot be amended, moved or cancelled within 28 days of arrival. No refunds will be given.

We reserve the right to cancel bookings for reasons deemed necessary by the management.

Refunds will be subject to a 5% of the total booking price administration charge (minimum £2.00).

We cannot give refunds or move bookings because of poor weather. We are not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Including (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, natural disaster, epidemics, health risks or such similar events (“Force Majeure”). We recommend that you have adequate holiday insurance in place to cover this.

We reserve the right to amend the price paid for a booking if this does not match the price advertised on our website or if there is an error with the booking system.

If you made a booking over the phone, you have 24 hours to let us know via email if you do not agree to our terms and conditions, otherwise we will assume your acceptance of them.

Hot Tub User Guide

All guests must familiarise themselves with the hot tub user guide and safety information contained in the guest information booklet located in your lodge. The wooden tub has a plastic liner and generous seating inside. Prepare to unwind in the clear warm water and admire the beauty of the spectacular scenery. When darkness falls turn on the subtle interior LED lights in the hot tub for an extra special experience.

Please shower with soap and water before and after using the hot tub. Showering before use washes away many of the common skin bacteria and removes lotions, deodorants, creams, etc., which reduce the effectiveness of the spa sanitizer which disinfects the water.
Never use glass near or in the hot tub, as broken glass can cause a risk to people in bare feet and is very difficult to see within the hot tub water.
Always replace the lid when the tub is not in use.
Don’t touch the chimney or wood-burning stove (except for the door handle) as they may be very hot.
Do not tamper with the hot tub other than as described in the user guide. If any fault or damage occurs with the hot tub, please contact reception as soon as possible. Damage caused to any part of the hot tub will need to be paid for by the occupant.
Hot tubs cannot be used if you are pregnant.
People with skin, ear, genital or other body infections, open sores, or wounds should not use the hot tub because of the possibility of spreading infection or irritating your condition.
The use of alcohol, drugs or medication, before or during hot tub use is prohibited.
Persons suffering from obesity or with a medical history or heart disease, low or high blood pressure, circulation system problems or diabetes, should consult a physician before using the hot tub.
Persons using medication should consult a physician before using a spa since some medication may induce drowsiness, while other medication may affect heart rate, blood pressure & circulation.
At 39/40 °C limit your time in the hot tub to a maximum of 20 minutes, as extending this time can affect your inner organs and cause fever like conditions.
Never use the hot tub alone. Take care when entering and leaving the hot tub. When leaving the hot tub leg muscles may be relaxed enough to make you unsteady.
Do not use any electrical appliances near or in the hot tub.
If any fault or damage occurs with the hot tub, please contact the owners at the earliest convenient moment.
Persons with heart disease, diabetes, low or high blood pressure, or any serious illness should not enter the hot tub without prior consultation with their Doctor.
Parents are advised that the hot tubs are not suitable for children under the age of four. Children over four should be able to stand in the hot tub with their head fully out of the water.
The heat of the hot tub water speeds up the effects of alcohol and can cause sleepiness, dizziness and unconsciousness.
Shaving or other acts of personal hygiene are not allowed in the hot tub.
Never allow children to use the hot tub unsupervised and when not in use make sure the cover is on and secured.
Avoid using the hot tub immediately after a heavy meal.
Take care on the hot tub steps as water from the tub can cause it to be slippery.